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Q:Why do you sometimes need to call me when I've made an order? |
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A
1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
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Q:How is my information protected from hackers/fraudsters? |
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A
By becoming a sevengold customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud:
1) When purchasing through sevengold, you should only send payment to sevengold@hotmail.com - if you are asked to send payment to any other address, this is not us!Ensure that, when you think you are purchasing on the sevengold web site, that the URL in your address bar reads www.sevengold.com.
2) You can ensure you are dealing with sevengold staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with sevengold.
3) If you need to verify the validity of a sevengold staff member, please contact our Live Helpand they will confirm their validity for you.
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